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Need help with our product or have a question? Please send a mail to

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support@klugbots.com

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or simply fill out this contact form

FREQUENTLY ASKED QUESTIONS

Are my financial data safe while using TriacleGST?

TriacleGST is a standalone software that doesn't require the use of any server or internet to function. The files that are selected for processing are not stored or transferred anywhere other than its original file location. The same applies to the output files generated by the software.



What type of businesses are recommended to use TriacleGST?

TriacleGST is designed to work with any type of business run by the client. Though the following types of clients are not recommended to use the software:
- Clients opted for Composition Tax
- Dealing with export supplies
- Clients with Input Service Distributor (ISD)



What are the prerequisites needed for TriacleGST?

TriacleGST uses a lot of Javascript to function, so it is recommended to have a browser that handles them well. We recommend you to install the latest version of Google Chrome for better functionality.



Does TriacleGST come with any paid/premium features or ads?

We don't like to turn your desktop into a billboard and hence there are no ads or paid feature that comes with the software. And no, we don't sell or collect any of your information.



Will the introduction of ANX-1 and ANX-2 render TriacleGST obsolete?

We don't have much insight into what will be the impact of forms GST ANX-1 and ANX-2 make on the GST audits. Currently, these forms are under development and might get the implementation postponed to April 2021 or further. Until then all the GST audits pending for financial years 2017-18 to 2019-20 can be performed using TriacleGST.



How to get notified for software updates?

The software extremely depends upon the data provided by the GST portal, if there is any update to the returns provided by the portal, the core functions of the software won’t perform as they were initially designed. You can get notified for version updates by providing your email id in the contact form above or by dropping a mail to info@klugbots.com (We guarantee that no spam or promotional emails will be sent)



Are there any known bugs or failures with the current version?

Version 1.0.1 - Update as on 15 July 2020: Applicable for users exporting registers from bookkeeping software otherthan Tally. Invoice Numbers which are stored as numbers were converted to blank during reconciliation, which resulted in wrongly placing the invoices as partially matched or unmatched in some situations. It is recommended to store the invoice numbers as text itself by using the formula in excel =TEXT( [Invoice Cell] , "0") , for examble, if cell C2 is where the invoice number starts then type =TEXT(C2, "0") and draging this formula to the last row and then copy and special paste the values (Short key Ctrl+Alt+V, V) to invoice column (i.e C2). By using this formula all numbers will be stored as text (you can confirm it by checking if there is a small green triangle in the left upper corner of that cell). In Tally the invoice numbers are stored as text by default. Please email us, if you are facing any issue.



My antivirus detects a malware, is this software safe?

Fix: Make an exclusion in your defender to the folder installation folder in your anti-virus. The process to make an exclusion depends upon your anti-virus (you can google to know how). In windows defender you can just go to Settings > Windows Defender > Exclusions > Add an Exclusion. If you get any warning that it is not safe, please select 'ignore this file' or 'I trust this app' button. Reason for this behavior: Usually, all windows softwares are signed using a certificate, but these EV certifications are expensive. As this software is not accompanied by any certificate, your anti-virus might lock this app. All 3rd party anti-viruses use poor detection standards and broad patterns of code or behavior to recognize a malware and hence they might give you a generic HEU threat that this software is not safe. (This software certified as virus-free by Avast)



How do I use TriacleGST to reconcile my returns?

Follow these steps: 1. Map the column names of your accounts register in the configuation page. 2. Choose the return you want to reconcile (currently supports GSTR 1, 2A and 3B) 3. Select the returns (xlsx or json) and your accounts register. 4. Click Reconcile. That's it!



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